Guarantees

How it works: It's an unfortunate fact that even with excellent up-front screening, some tenancies end in eviction. Although at PURE Property Management of Oregon we evict less than 1% of the residents we place each year, unfortunately when evictions do happen, it can be ugly (and expensive). We want you to know we're the best at what we do. Therefore, we'll bear the risk, and the cost, for you if the need arises! With PURE's Eviction Protection Guarantee, we not only handle the eviction process, but we cover the legal costs or fees associated with the eviction, up to $1000 (per occurrence).

Investor must subscribe to our Eviction Protection Plan in the Management Agreement.

• New residents with leases signed after Management Agreement is in place are immediately covered.
• The Program does not cover lost rent, move-out costs, or damage to property.
• The Program does not cover the Client for the Resident's Attorney fees, or court ordered fines, damages, or penalties.
• The Program does not cover Attorney fees for a trial.
• The Eviction Protection plan must be specifically subscribed to in your current Property Management Agreement.

*This is a summary of terms or the Eviction Protection Plan, see your management agreement for exact terms.

How it works: PURE Property Management of Oregon guarantees that we will rent out your property in 25 days* or less, (commencing once property is rent-ready and internet subscription ads are posted), or PURE will waive 1 month of management fees.
“Rent” is defined as signing an execution agreement and collecting a deposit from the Resident(s).

To enroll, you must agree to the terms below:

Client Responsibilities

1. Client agrees to follow PURE Property Management of Oregon's recommended initial list price. Client gives Manager permission to reduce the list price by 5% every 14 days (when no applications are pending) until the property is rented.
2. Property must be move-in ready as defined below:
   1. Property must be vacant. If property is not vacant at the time advertisements start, the commencement of the 25 days will not start until the home is vacant and posted to preferred internet listing provider.
   2. Property must be professionally cleaned.
   3. Manager's turnover checklist provided to Client must be completed by Manager.
   4. If carpet is present, they must be professionally cleaned using a truck mounted system, and any pertinent treatment(s) applied.
3. Client's property must be pet friendly (allow both cats and dogs).
4. Client must allow use of Rently boxes.
5. The lease being offered must be for 12 months.

*Properties that are listed between October-February will receive a 35-day guarantee. Properties that are listed between October-February may offer a 6 or 9 month lease, depending on property location.

How it works: This is something we have always done, but in 2020 we are strengthening our promise. We certify that you will NEVER have to pay 2 leasing fees in the same 9-12 month period. We guarantee your resident will stay 9-12 months, or we will find a replacement at no additional charge. In this rare event, we will also cover up to one month's rent during the vacancy. *

• We guarantee the Resident will stay for 9-12 months, or we will find a replacement FOR FREE
• We cover up to ONE MONTH'S rent during vacancy
• We stand behind our Residents

Any lease break fee paid by the resident will be 100% commission to PURE.

*The 30 days of rent paid to Client is contingent upon the collection of lease break fee from the resident.

How it works: At no extra charge to clients, we guarantee your home will not be damaged by approved animal(s). When we allow a pet into a home, we have vetted that animal almost as much as the resident. Our Animal Protection Guarantee will reimburse you up to $2,000 in pet damage (to a maximum of $2,000 per tenancy)

• We pay for any damages exceeding the security deposit caused by an approved animal.
• We screen each animal using an independent third-party service provider.
• $2,000 of included free coverage.

Did you know? “According to an American Veterinary Medical Association report, Oregon ranked third at 73% of households owning a pet. By excluding all animals from their properties, property clients also exclude a good percentage of people. However, done right, pet-friendly rental units can attract the best human residents. In fact, renters with pets are known to be happier and tend to stick around longer.”

Plan Administration / Eligibility Requirements:

1. PURE Property Management of Oregon requires the Investor account with PURE be in good standing. Termination of the Residential Management Agreement shall cause enrollment in Animal Protection Guarantee to immediately terminate and PURE shall not be responsible for any claims either past or future.
2. Resident(s) must have been approved/placed by PURE Property Management of Oregon and on a PURE rental agreement with a start date of January 1, 2021 or later.
3. All charges for pet damage will first be billed to the resident.
4. PURE Property Management of Oregon will first attempt to collect funds from the resident to reimburse the client. The maximum payout by PURE per tenancy will not exceed $2,000.
5. All payouts by PURE Property Management of Oregon will be made after the resident has vacated the premises and after the completion of the security deposit disposition by PURE. PURE will pay these expenses within the coverage limits stated above within 90 days of final accounting.

Any pet administration fees, or rent charged to the resident to be retained by PURE Property Management of Oregon.

This guarantee applies only to the animal(s) approved by the third-party screening company used by PURE Property Management of Oregon and does not apply if the resident(s) has an unauthorized animal(s)

How it works: If for any reason you are not completely happy with our services and you stop seeing the value of our service, you may cancel your property management agreement without penalty with 30-day's notice. The notice period allows for a smooth and professional transition for the resident, wrap-up of any outstanding maintenance items and invoices, and assignment of the lease and security deposit funds properly over to you so we transfer a happy resident.

Conditions:

1. A 30-day notice is provided by the client which allows us time to resolve any outstanding service issues and prepare accounts and files for transfer.
2. All outstanding invoices have been paid to vendors.
3. We must have managed the property for 90 days minimum, or a $500 cancellation fee does apply.

We want the cancellation process to go smoothly for you and your resident.

How it works: If we don't mail or wire ACH your collected monthly proceeds by the 15th of the month (excluding weekends and holidays), or within 10 business days of receipt of proceeds thereafter, we will waive that month's management fee.

How it works: PURE Property Management of Oregon makes sure you stay informed. We publish a monthly financial statement covering every property in your portfolio. For easy access, we provide this report and others (lease and survey reports) to your Client Portal.

How it works: Leaving a previous property management company? Welcome to PURE Property Management of Oregon! We'll handle everything required when switching to our company from another property management firm, including leases, documents, keys and whatever else is needed for management. It's that easy!